Refund policy

Return and Refund Policy

Last updated: October 15, 2026

Welcome to Broomies Bakery! Because we deal in fresh, perishable food items (such as cakes, pastries, cookies, and dessert tubs), our return and refund guidelines are structured to ensure quality while keeping food safety in mind.

1. Perishable Goods & Food Items

Due to the perishable nature of our products, we do not accept general returns or exchanges for food items once they have been delivered or picked up.

However, your satisfaction is our top priority. If there is an issue with the quality, freshness, or if you received an incorrect item, please let us know immediately.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, spoiled, defective, or is incorrect:

  • Reporting Window: You must notify us within 24 hours of delivery.

  • Proof Required: Please share your order number along with clear photographs or a short video showing the issue/damage via email at rollinpinbakes@gmail.com or WhatsApp.

  • Resolution: Once verified, we will arrange a replacement or issue a full/partial refund to your original payment method.

3. Order Cancellations

  • Before Dispatch: You can cancel your order and receive a 100% refund if you contact us before the kitchen begins preparation or before the order is dispatched for delivery.

  • After Dispatch: Orders that have already been baked, packed, or dispatched cannot be cancelled or refunded.

4. Refund Processing Time

If your refund is approved:

  • Refunds will be processed back to your original payment method (UPI, credit/debit card, net banking) within 5 to 7 business days.

5. Contact Us

If you have any questions or concerns regarding your order, please reach out to us:

  • Email: rollinpinbakes@gmail.com

  • Location: Faridabad, Haryana, India